Correlation is high for consumers that already take part in some form of online finance experience—for consumers that use mobile banking, 64% also use some form of mobile billpay. Plus, 36% of online shoppers report that they prefer using an eWallet at checkout while 23% prefer using a credit card (debit cards come in much lower at only 12%). It’s clear that consumers want options to make payments on-the- go. In the experience economy, the expectation is that consumers can pay anytime, anywhere. Access on their mobile device (and even text messaging) creates an even more personalized, and preferred, checkout experience. Of course, security is a growing concern for anything digital, but like all other interactions, education and messaging are critical for consumer trust.

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