Traditional, paper-based invoices and cashier or front deskcheckout experiences won’tlast... Traditional, paper-based invoices and cashier or front desk checkout experiences won’t last in this digital transformation of billing and payment, but the digitization and experience-driven changes face a few challenges. In order to deliver on this new demand, revenue cycle management must embrace new technologies, implement more touchless payment options, and consider the impact of an omnichannel experience—reaching customers on the platforms they prefer—while creating convenient, secure, and reliable interactions. To truly engage customers in the experience economy, revenue cycle management must implement a three-pronged approach—deliver an experience that’s: CONNECTED MOBILE CONVENIENT